Home Farm Caravan Park Terms and Conditions

Booking Confirmation

Following your booking a contract will exist as soon as the non-refundable deposit is paid and we have issued our confirmation email. Please check your booking confirmation carefully. If you notice any discrepancies, please let us know as soon as possible. Your confirmation is our understanding of your booking. We are unable to accept responsibility for any misunderstandings or errors arising.

A deposit of 30% of the total cost of your holiday will be required to secure your reservation.  Full payment will be required for 2 nights or less at time of booking.

Any booking that has not had its balance paid by the due date of 21 days before arrival will be cancelled with all monies already paid being forfeited and the pitch being re-let.

Bookings made with less than 21 days until the arrival date will be required to pay the full amount at the time of booking.

 

Conditions of Booking

We cater for families and couples, therefore we are sorry that we cannot accept any all male, all female, mixed groups or large parties. We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made.

A maximum of 6 people are allowed per pitch. If maximum occupancy is exceeded, then two pitches must be booked.

We cannot take bookings from any persons under the age of 18 years old.

 

Holiday Amendments

Changes to your holiday during your stay

We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

 

Amendments to your booking

We appreciate sometimes it may be necessary to amend or cancel your booking. We will do our best to accommodate your requirements subject to cost and availability.

Any amendment which results in your holiday being shortened will have the standard cancellation terms and condition apply to the cancelled nights. No refund/credit will be given for any cancelled nights or early departure.

You can cancel your holiday at any time and this cancellation will be effective on the date it is received by us in writing or via email. Our standard cancellation charges are:

• More than 22 days: value of deposit
• 21 days and under: 100% of total holiday

We may be able to allow a transfer of dates within the same year, subject to availability. This may only be done once. No date transfers are possible for bookings cancelled with less than 21 days’ notice.

We strongly advise that you take out your own holiday insurance.

Please contact us as soon as possible in the unfortunate circumstance should a named member of your party experience:

• Serious illness preventing travel in a member of your party;
• redundancy;
• jury service;
• or death of a member of the party or an immediate relative*.

*spouse, parent, child, or sibling of you or a named person in your party

On receipt of satisfactory evidence of the reason for cancellation including Doctors certificate, formal notification of redundancy or jury service, death certificate, we will process a full refund less the deposit paid.

Pitch Requests –Whilst every effort will be made to honour specific pitch requests, no guarantee can be given especially during High Season.

Premier Pitches – Available for a minimum of 7 nights during high season

Bank Holidays – Minimum of 4 nights stay during bank holiday periods.

 

If we cancel your booking

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.

• accept the alternative arrangements as notified to you
• choose another available break from us at the advertised price
• cancel your holiday with a full refund of any money you have paid

 

Arrival & Departures

Arrivals are from 1:00pm and departures are no later than 11:00am.

Early Check in & Late Check Outs – Late check outs are available (excluding high season). A fee applies and this can only be booked the day before departure over the phone or in person at the Park Reception.

Pricing

The price of your accommodation will be set out at the time we confirm your booking.

Once your booking is made, the price of your holiday will not change unless your requirements change. The deposit is non-transferable, and comprises of a booking fee and reservation fee.

Prices are inclusive of VAT at the current rate. We reserve the right to change the pricing to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday.

Please claim any special offers or discounts at the time of booking. They cannot be applied retrospectively and do not work in conjunction with one another. All discounts and special offers are subject to availability, their own terms & conditions and can be withdrawn at any time.

Prices are based on 2 adults, 1 car and 1 unit. There are extra charges for additional adults, children, cars and dogs etc which vary by season.

 

Vehicles –   One vehicle is permitted per pitch. Additional customer vehicles are required to be parked in the designated areas and will be charged for. We do not allow commercial vehicles on-site.

Electric Vehicle Charging – Electric vehicles must not be charged on touring hook-ups. The infrastructure is not designed for this purpose. We have designated electric charging points (fees apply) on the park. See map for details.

Day Visitors– All day visitors must report to reception to register upon arrival and their vehicles to be parked in the designated car parks.

Speed Limit – The speed limit on park is 5mph, which is strictly enforced.

Home Deliveries – Food deliveries must be met by the barriers and are only permitted between 9am – 6pm. The park will not take any responsibility for deliveries.

Children – Children remain the responsibility of their parents or guardians at all times. It is particularly important that you always know where your children are, and that you provide adequate supervision for them at all times.

Pets – Dogs must always be kept on a lead and must never be left unattended at any time on the park or in the cars or tourers/motorhomes. No liability can be accepted for damage, or injury caused by them. We do not allow any dangerous breeds as per the Dangerous Dog Act 1991. Fouling (on the park or dogs walk) must always be cleared up and deposited in the receptacles provided. Dogs are to be exercised along the extensive perimeter dog walk, not around the caravans. No other pets are permitted, unless agreed at the time of booking.

Bikes – are allowed on the park during daylight hours only if ridden with due care and safety helmets worn.

Roller Blades, Skateboards, Scooters, Segways and Hoverboards are not permitted. Use of any of the above will be asked to stop immediately in the interest of public safety.

Electric Scooters – Our policy on E-Scooters is that they are not permitted on the park. It is against the law to ride an e-scooter on any public land or private land without permission. Users of E-Scooters on park will be asked to stop immediately in the interest of public safety.

Drones – The use of personal drones on our park is not permitted, in accordance with the Drone Code, issued by the Civil Aviation Authority.

Fires and BBQs – We can loan stands for disposable types (£10.00 refundable deposit) Please ask at Reception. There is strictly no fire pits or open fires allowed on the park.

Wi-Fi – Wi-Fi is provided free of charge. Wireless internet access, where available, is not guaranteed and is provided subject to third party terms and conditions, which are available when accessing the system.

During Mid-Season – Some of the park facilities are subject to reduced opening times which will be displayed outside Reception.

Information – We aim to ensure that all brochure and website information is correct at the time, however we cannot accept responsibility for any errors.

Behaviour – The co-operation of visitors will be expected in that they will not do, or allow to be done, anything which is detrimental to the quiet enjoyment or comfort of other people staying on the Parks. If your behaviour is illegal, offensive, disruptive or in appropriate in some cases, you may be asked to leave immediately, and no refund will be issued. You must comply with speed limits, parking and other traffic regulations whilst on Park. Please respect other people and keep noise to a minimum between 10pm and 8am.

Complaints – In the event that you have any cause for complaint or suggestions during your stay, please let a member of the Reception Team or Management know. Bringing your concerns to our attention during your stay gives us the opportunity to investigate and resolve any problem. As we can only use the evidence, which is available to us when you tell us, your complaint may be prejudiced if you do not tell us until you depart. We encourage you to do this within 7 days of leaving, if possible, to give us and you the best chance of a resolution.

Lost Property – For any lost property, please contact the Park Reception as soon as possible.

 

Rules and Regulations

The person completing the booking is responsible for the conduct of their party, It is your responsibility to read the rules & regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund.

 

Liability

The Park are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.

Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any park facility or other resident’s property. Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Home Farm or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the park. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality. We accept no responsibility for any damage to awnings or vehicles due to adverse weather conditions.

 

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.